Yakkyofy’s General Dropshipping Return & Refund Policy

Yakkyofy’s General Dropshipping Return & Refund Policy

The Yakkyofy’s General Dropshipping Return and Refund Policy can be applied to all the products sourced and dropshipped by Yakkyofy except for electronic related products.

The validity period of this warranty is 7 days after delivery or 40 days after shipment with untraceable delivery.

 

  • DOA (dead on arrival)

If the product arrives broken or is not working, please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. Yakkyofy will review the application and, if approved, solve it by re-shipping a new product at Yakkyofy’s expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and, if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by Yakkyofy.

 

  • Defective product on arrival

We always take care of proper packaging to ensure the products shipped are in their best conditions, however, damage still can happen during the transportation. So, if the product arrived damaged or defective, please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. Yakkyofy will review the application, and if approved, solve it by re-shipping a new product at Yakkyofy’s expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and, if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by Yakkyofy.

 

  • Incorrect product on arrival

If the wrong product is delivered (differs from the one that is been ordered such as wrong color, wrong size, wrong model etc.) please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. Yakkyofy will review the application and, if approved, solve it by re-shipping a new product at Yakkyofy’s expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by Yakkyofy.

Due to different batches of the production, products may come from different production lots, therefore the product logo or packaging the customer received may appear different from previous shipments or from the photos displayed on our App or website. If all the physical appearance or the functions of the product are correct, this case will not be included in the free re-shipping policy of incorrect product.

 

  • Unsatisfactory product

Yakkyofy’s Dropshipping Return and Refund Policy can only be applied when errors or malfunctions related to the product functions or specifications occur. If the customer does not like the product, we will not accept any application or dispute.

 

  • Never arrived

Shipping can be affected by many factors. Comparing with carriers such as DHL, FedEx or UPS, the shipping methods used for dropshipping, such as Special line, ePacket or Registered Post Mail are cost-down options and therefore it does exist on a certain percentage of unsuccessful delivery with uncertain reasons. We have no ability to get involved in the operations or transit arrangement of the Post or local carriers. Yakkyofy, in an attempt to go above and beyond the standard service, provides a free reship or refund for never arrived cases with the following conditions:

  1. Parcels shipped with Special line or ePacket: if the tracking number doesn’t show any new update in more than 30 days and forwarder cannot provide any info about the delivery.
  2. Parcels shipped with Special line or ePacket: if the parcel is not delivered after 60 days and forwarder cannot provide any info about the delivery.

To ask for reship or refund, the customer can follow the application instructions, email us your application with data required, Yakkyofy will review the application and, if approved, solve it by arranging a free reship or a refund.

Due to international shipping limits and complex customs or shipping issues in certain shipping countries, Yakkyofy will not accept any delivery dispute for any of the following cases:

  1. Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, and contact phone number

defined by forwarder or carrier.

  1. If the parcel arrives in the nearest agent office and is waiting for the customer to pick-up it due to unsuccessful delivery.
  2. Customer fails to pick up the parcel in nearest agent office, resulting in the parcel being returned back to shipper or carrier’s local warehouse.
  3. Parcels shipped with registered post mail
  4. Parcels shipped to the following countries: Mexico, Brazil
  5. Return and reship application is sent to Yakkyofy after 60 days from the day Yakkyofy shipped out the product.

Free reship or refund for never arrived items can be only applied once per order. This means that if the customer claimed a product never arrived Yakkyofy will reship the item a second time. If this second item is also declared as never arrived, it won’t be reshipped a third time.

After 7 days and within one year from delivery

Please contact our customer service for any assistance, we will try our best to help.

Yakkyofy reserves the right to update, change or replace any part of these Dropshipping Return and Refund Policy by posting updates and/or changes to our website. Customer is liable to check this page periodically for changes. Customer’s continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Electronic Products Dropshipping Return & Refund Policy

The Yakkyofy’s Electronic Products Dropshipping Return and Refund Policy can be applied to all the electronic products sourced and shipped by Yakkyofy. Yakkyofy reserves the right of the explanation and definition of electronic related products. For any questions, please contact our customer service before you start selling the product.

We provide a 3-month warranty for electronic products from its delivery date or 120 days after shipment with untraceable delivery.

 

  • DOA (dead on arrival)

If the product arrives broken or is not working, please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. Yakkyofy will review the application and, if approved, solve it by re-shipping a new product at Yakkyofy’s expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and, if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by Yakkyofy.

 

  • Defective product on arrival

We always take care of proper packaging to ensure the products shipped are in their best conditions, however, damage still can happen during the transportation. So, if the product arrived damaged or defective, please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. Yakkyofy will review the application, and if approved, solve it by re-shipping a new product at Yakkyofy’s expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and, if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by Yakkyofy.

 

  • Incorrect product on arrival

If the wrong product is delivered (differs from the one that is been ordered such as wrong color, wrong size, wrong model etc.) please contact us within 7 days from the delivery and follow the application instructions, email us your application with data required. Yakkyofy will review the application and, if approved, solve it by re-shipping a new product at Yakkyofy’s expense or by a refund. If we ask you to return the product, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included. If any accessory is missing, we may charge you the cost. Once the product arrives in our warehouse, we will review the application and if approved, solve it by re-shipping or a refund. All the return shipping fees will be covered by Yakkyofy.

Due to different batches of the production, products may come from different production lots, therefore the product logo or packaging the customer received may appear different from previous shipments or from the photos displayed on our App or website. If all the physical appearance or the functions of the product are correct, this case will not be included in the free re-shipping policy of incorrect product.

 

  • Defective product within the warranty period (RMA)

All the electronic products sourced and shipped by Yakkyofy can have a 3-month warranty for the defects in materials or manufacturing fault. The damages caused by, including but not limited to, artificial damage, accident, improper use, improper assembly, improper repair, improper maintenance, will not be covered by warranty.

Within the validity period of the warranty, if the product is found to be faulty, please contact us and follow the application instructions, email us your application with data required. The defective product must be returned to our warehouse by following our shipping instructions of the returned product, and the return shipping fees will be at the customer’s expense. If any import duties, taxes or related charges incurred during the return process, the customer will be liable for it. If the customer refuses to pay the costs incurred during the return process, Yakkyofy will not take any responsibility or actions for the return product or parcel.

Once we have received the defective product and have confirmed the problem of the product, Yakkyofy will provide free repair or free replacement or issue a refund and the choice of one of this solutions will be based on the product and its supply chain conditions. The return shipping fee after repair or for replacement will be at Yakkyofy’s expense. Customer will be liable for any import duties or taxes on the new parcel.

Due to different batches of the production, products may come from different production lots, therefore the product logo or packaging the customer received may appear different from previous shipments or from the photos displayed on our App or website. If all the physical appearance or the functions of the replaced product are correct, this case will not be included in the free re-shipping policy of incorrect product.

 

  • Unsatisfactory product

Yakkyofy’s Dropshipping Return and Refund Policy can only be applied when errors or malfunctions related to the product functions or specifications occur. If the customer does not like the product, we will not accept any application or dispute.

 

  • Never arrived

Shipping can be affected by many factors. Comparing with carriers such as DHL, FedEx or UPS, the shipping methods used for dropshipping, such as Special line, ePacket or Registered Post Mail are cost-down options and therefore it does exist on a certain percentage of unsuccessful delivery with uncertain reasons. We have no ability to get involved in the operations or transit arrangement of the Post or local carriers. Yakkyofy, in an attempt to go above and beyond the standard service, provides a free reship or refund for never arrived cases with the following conditions:

  1. Parcels shipped with Special line or ePacket: if the tracking number doesn’t show any new update in more than 30 days and forwarder cannot provide any info about the delivery.
  2. Parcels shipped with Special line or ePacket: if the parcel is not delivered after 60 days and forwarder cannot provide any info about the delivery.

To ask for reship or refund, the customer can follow the application instructions, email us your application with data required, Yakkyofy will review the application and, if approved, solve it by arranging a free reship or a refund.

Due to international shipping limits and complex customs or shipping issues in certain shipping countries, Yakkyofy will not accept any delivery dispute for any of the following cases:

  1. Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, and contact phone number defined by forwarder or carrier.
  2. If the parcel arrives in the nearest agent office and is waiting for the customer to pick-up it due to unsuccessful delivery.
  3. Customer fails to pick up the parcel in nearest agent office, resulting in the parcel being returned back to shipper or carrier’s local warehouse.
  4. Parcels shipped with registered post mail
  5. Parcels shipped to the following countries: Mexico, Brazil
  6. Return and reship application is sent to Yakkyofy after 60 days from the day Yakkyofy shipped out the product.

Free reship or refund for never arrived items can be only applied once per order. This means that if the customer claimed a product never arrived Yakkyofy will reship the item a second time. If this second item is also declared as never arrived, it won’t be reshipped a third time.

After 7 days and within one year from delivery

Please contact our customer service for any assistance, we will try our best to help.

Yakkyofy reserves the right to update, change or replace any part of these Dropshipping Return and Refund Policy by posting updates and/or changes to our website. Customer is liable to check this page periodically for changes. Customer’s continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

APPLICATION INSTRUCTIONS

Please send your application to info@yakkyofy.com with all the data required as below listed:

DOA:

*Yakkyofy order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video shows the problem

Defective product on arrival:

*Yakkyofy order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video shows the problem

Incorrect product on arrival:

*Yakkyofy order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video or photos show the problem

Never arrived:

*Yakkyofy order number

*Screenshot of customer’s complaint mail or dispute received

RMA:

*Yakkyofy order number

*Screenshot of customer’s mail or dispute received

*Problem description

*Clear video shows the problem

SHIPPING INSTRUCTIONS OF RETURN PRODUCT

All of the return requests must be approved by Yakkyofy. Customer must provide all the data required and send the application, once approving, we will issue a ticket number. All of the return shipments must follow below instructions:

  1. Return parcel must include all of the accessories or materials that we asked
  2. Leave a note inside the return package by including the following details:

*Yakkyofy return ticket number

*Return product name and quantity

*A short description of the problem occurred with this product

To avoid high import duties or taxes on the return package, please avoid using an express courier like DHL, FedEx, UPS, TNT or similar ones. We suggest using Post EMS or registered post mail. If any import duties, taxes or related charges incurred during the return process, the customer will be liable for it. If the customer refuses to pay the costs incurred during the return process, Yakkyofy will not take any responsibility or actions for the return product or parcel.

Any return without prior application or without Yakkyofy’s return ticket number will be rejected by us.