Yakkyofy’s General Dropshipping Return & Refund Policy

Yakkyofy’s General Dropshipping Return & Refund Policy

Thanks for purchasing products from us!

If you are not entirely satisfied with your purchase, we’re here to help.

The General Dropshipping Return and Refund Policy is applied to all the products sourced and dropshipped by Yakkyofy except for electronic related products.

In order to be eligible for a refund or a reshipment, your request, complete will all the information required, must arrive to the following email address info@yakkyofy.com within 7 days after the product was delivered, (according to the date indicated by the forwarder), or 40 days after shipment in case of untraceable delivery. Should the above conditions not be met, the request will not be processed. Follow the instructions available at the end of this policy to apply for a refund/reshipment. Please note that all refunds will be charged on the eWallets and can only be used for future orders.

By applying for a refund or a reshipment, you accept the Dropshipping Return and Reship policy in all its parts.

Different issues can occur during the dropshipping process and please find following how to proceed in each situation:

  • DOA (dead on arrival)

If the product arrives broken or is not working, please contact our customer service within 7 days from the delivery of the product and follow the application instructions at the bottom of the page. Complete the application with the data required indicated at the end of this policy and email it to us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the application and provide a response within 30 days from receiving all the data required in the application. If the request is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund will cover only the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned by the customer, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives in our warehouse, we will review the application and reply to the customer within 30 days of the arrival of the return package. If approved, a reshipment or a refund will be offered according to the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

  • Defective product on arrival

We always take care of proper packaging to ensure the products shipped are in their best conditions, however, damage still can happen during the transportation. So, if the product arrived damaged or defective, please contact our customer service within 7 days from the delivery of the product and follow the application instructions at the bottom of the page. Complete the application with the data required indicated at the end of this policy and email it to us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the application and provide a response within 30 days from receiving all the data required in the application. If the request is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund will cover only the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned by the customer, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives in our warehouse, we will review the application and reply to the customer within 30 days of the arrival of the return package. If approved, a reshipment or a refund will be offered according to the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

  • Incorrect product on arrival

If the wrong product is delivered (it differs from the one that was ordered, i.e. wrong color, wrong size, wrong model etc.) please contact our customer service within 7 days from the delivery of the product and follow the application instructions at the bottom of the page. Complete the application with the data required indicated at the end of this policy and email it to us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the application and provide a response within 30 days from receiving all the data required in the application. If the request is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund will cover only the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned by the customer, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives in our warehouse, we will review the application and reply to the customer within 30 days of the arrival of the return package. If approved, a reshipment or a refund will be offered according to the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

Slight differences in the product, the product logo or the packaging received compared to previous shipments or from the photos displayed on our App or website may occur due to different batches of production. However, if the physical appearance of the product is similar and the functions of the product are correct, it will not fall in the category of “incorrect product” and will therefore not be eligible for free reshipping.

  • Unsatisfactory product

Yakkyofy’s Dropshipping Return and Refund Policy can only be applied to errors or malfunctions related to the product’s functions or specifications. No refund or reship request will be accepted if the customer does not like the product received.

  • Never arrived

Shipping can be affected by many factors. Compared to carriers such as DHL, FedEx or UPS, the shipping methods used for dropshipping, such as Special line, ePacket or Registered Post Mail are cost-down options and therefore there is a certain percentage of unsuccessful deliveries for uncertain reasons. Yakkyofy cannot get involved in the operations or transit arrangement of the Post or local carriers. 

In case of undelivered products, what is indicated on the courier’s website is considered authentic so if the package is tracked as “delivered”, it will not be eligible for a refund.

In case of delays caused by major force, national disasters, war or any event not dependent on Yakkyofy’s service, no refund will be provided”

Yakkyofy, in an attempt to go beyond the standard service, provides a free reship or refund for “never arrived” cases only at the following conditions:

  1. Parcels shipped with Special line or ePacket: if the tracking number doesn’t show any new update in more than 30 days and the forwarder cannot provide any info about the delivery.
  2. Parcels shipped with Special line or ePacket: if the parcel is not delivered after 60 days from the shipment date and the forwarder cannot provide any info about the delivery.

In these cases, the customer must submit the request within 7 days from the occurrence of the above indicated conditions. A team of professionals will review the application and will provide a response within 30 days from receiving the application. If it is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund of a product will cover only the product and shipping costs. No other refund will be offered under any circumstance.

Due to International shipping limits and complex customs or shipping issues in certain shipping countries, Yakkyofy will not accept any delivery dispute for any of the following cases:

  • Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, and contact phone number;
  • If the parcel arrives to the nearest agent office due to unsuccessful delivery, but the customer fails to pick up the parcel thus resulting in the parcel being returned back to shipper or carrier’s local warehouse.
  • Parcels shipped with registered post mail
  • Parcels shipped to the following countries: Mexico, Brazil
  • Return and reship requests sent to Yakkyofy 60 days after the day Yakkyofy shipped out the product.

Free reship or refund for “never arrived” items can be only applied once per order. This means that if the customer claimed that a product never arrived, Yakkyofy will reship the item a second time. If this second item is also declared as “never arrived”, it won’t be reshipped a third time.

After 7 days and within one year from delivery

After the expiry of the time indicated to request a refund, please contact our customer service and we will try our best to be of assistance but no refund or reshipment is guaranteed.

Yakkyofy reserves the right to update, change or replace any part of this Dropshipping Return and Refund Policy by posting updates and/or changes on our website. Customer is responsible for checking this page periodically for changes. Customer’s continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Electronic Products Dropshipping Return & Refund Policy

The Yakkyofy’s Electronic Products Dropshipping Return and Refund Policy can be applied to all the electronic products sourced and shipped by Yakkyofy. 

Yakkyofy reserves the right to define electronic related products. For any information, please contact our customer service before selling the product.

Yakkyofy provides a 3 month warranty for electronic products. The time starts from the delivery date indicated by the providers or 120 days after the shipment in case of untraceable deliver.

  • DOA (dead on arrival)

If the product arrives broken or is not working, please contact our customer service within 7 days from the delivery of the product and follow the application instructions at the bottom of the page. Complete the application with the data required indicated at the end of this policy and email it to us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the application and provide a response within 30 days from receiving all the data required in the application. If the request is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund will cover only the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned by the customer, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives in our warehouse, we will review the application and reply to the customer within 30 days of the arrival of the return package. If approved, a reshipment or a refund will be offered according to the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

  • Defective product on arrival

We always take care of proper packaging to ensure the products shipped are in their best conditions, however, damage still can happen during the transportation. So, if the product arrived damaged or defective, please contact our customer service within 7 days from the delivery of the product and follow the application instructions at the bottom of the page. Complete the application with the data required indicated at the end of this policy and email it to us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the application and provide a response within 30 days from receiving all the data required in the application. If the request is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund will cover only the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned by the customer, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives in our warehouse, we will review the application and reply to the customer within 30 days of the arrival of the return package. If approved, a reshipment or a refund will be offered according to the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

  • Incorrect product on arrival

If the wrong product is delivered (it differs from the one that was ordered, i.e.wrong color, wrong size, wrong model etc.) please contact our customer service within 7 days from the delivery of the product and follow the application instructions at the bottom of the page. Complete the application with the data required indicated at the end of this policy and email it to us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the application and provide a response within 30 days from receiving all the data required in the application. If the request is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund will cover only the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned by the customer, all of its accessories (such as cables, chargers, batteries, manual, package, gift, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives in our warehouse, we will review the application and reply to the customer within 30 days of the arrival of the return package. If approved, a reshipment or a refund will be offered according to the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

Slight differences in the product, the product logo or the packaging received compared to previous shipments or from the photos displayed on our App or website may occur due to different batches of production. However, if the physical appearance of the product is similar and the functions of the product are correct, it will not fall in the category of “incorrect product” and will therefore not be eligible for free reshipping.

  • Defective product within the warranty period (RMA)

All the electronic products sourced and shipped by Yakkyofy have a 3-month warranty for the defects in materials or manufacturing. The damages caused by, including but not limited to, artificial damage, accident, improper use, improper assembly, improper repair, improper maintenance, are not be covered by the warranty.

Within the validity period of the warranty, if the product is found to be faulty, please contact our customer service. Complete the application with the data required and email it us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. We will review the application and will provide a response within 30 days from the reception of the item in our warehouse. The defective product must be returned to our warehouse by following our shipping instructions of the returned product at the end of this policy, and the return shipping fees will be at the customer’s expense. If any import duties, taxes or related charges incur during the return process, the customer will be responsible for these. If the customer refuses to pay the costs incurred during the return process, Yakkyofy will not take any responsibility or action for the return of the product or parcel.

Once we have received the defective product and have identified its problem, Yakkyofy will either provide free repair or free replacement of the product or issue a refund. The offer will depend on the product and its supply chain conditions. The return shipping fee after the repair or the replacement will be at Yakkyofy’s expense. Customer will be liable for any import duties or taxes on the new parcel. No other refund will be offered under any circumstance.

Slight differences in the product logo or the packaging received compared to previous shipments or from the photos displayed on our App or website may occur due to different batches of production. However, if the physical appearance of the product is similar and the functions of the product are correct, it will not fall in the category of incorrect product and it will not be eligible for free reshipping

  • Unsatisfactory product

Yakkyofy’s Dropshipping Return and Refund Policy can only be applied to errors or malfunctions related to the product’s functions or specifications. No refund or reship request will be accepted if the customer does not like the product received.

  • Never arrived

Shipping can be affected by many factors. Compared to carriers such as DHL, FedEx or UPS, the shipping methods used for dropshipping, such as Special line, ePacket or Registered Post Mail are cost-down options and therefore there is a certain percentage of unsuccessful deliveries for uncertain reasons. Yakkyofy cannot get involved in the operations or transit arrangement of the Post or local carriers. 

In case of undelivered products, what is indicated on the courier’s website is considered authentic so if the package is tracked as “delivered”, it will not be eligible for a refund.

In case of delays caused by major force, national disasters, war or any event not dependent on Yakkyofy’s service, no refund will be provided”

Yakkyofy, in an attempt to go beyond the standard service, provides a free reship or refund for “never arrived” cases only at the following conditions:

  1. Parcels shipped with Special line or ePacket: if the tracking number doesn’t show any new update in more than 30 days and the forwarder cannot provide any info about the delivery.
  2. Parcels shipped with Special line or ePacket: if the parcel is not delivered after 60 days from the shipment date and the forwarder cannot provide any info about the delivery.

In these cases, the customer must submit the request within 7 days from the occurrence of the above indicated conditions. A team of professionals will review the application and will provide a response within 30 days from receiving the application. If it is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund of a product will cover only the product and shipping costs. No other refund will be offered under any circumstance.

Due to International shipping limits and complex customs or shipping issues in certain shipping countries, Yakkyofy will not accept any delivery dispute for any of the following cases:

  • Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, and contact phone number;
  • If the parcel arrives to the nearest agent office due to unsuccessful delivery, but the customer fails to pick up the parcel thus resulting in the parcel being returned back to shipper or carrier’s local warehouse.
  • Parcels shipped with registered post mail
  • Parcels shipped to the following countries: Mexico, Brazil
  • Return and reship requests sent to Yakkyofy 60 days after the day Yakkyofy shipped out the product.

Free reship or refund for “never arrived” items can be only applied once per order. This means that if the customer claimed that a product never arrived, Yakkyofy will reship the item a second time. If this second item is also declared as “never arrived”, it won’t be reshipped a third time.

REFUND/RESHIP APPLICATION INSTRUCTIONS

Please send your request to info@yakkyofy.com with all the data required as below listed:

DOA:

*Yakkyofy order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video shows the problem

 

Defective product on arrival:

*Yakkyofy order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video shows the problem

 

Incorrect product on arrival:

*Yakkyofy order number

*Screenshot of customer’s complaint mail or dispute received

*Problem description

*Clear video or photos show the problem

 

Never arrived:

*Yakkyofy order number

*Screenshot of customer’s complaint mail or dispute received

 

RMA:

*Yakkyofy order number

*Screenshot of customer’s mail or dispute received

*Problem description

*Clear video shows the problem

Applications will be considered only if all the information requested is provided by the customers. The time for the response will start from the moment the last data requested is received by Yakkyofy.

SHIPPING INSTRUCTIONS OF RETURN PRODUCT

All of the return requests must be approved by Yakkyofy. Customers must provide all the data required and send the application to info@yakkyofy.com. Once approved, a ticket number will be issued. 

All of the return shipments must follow the instructions below:

  1. The return parcel must include all the accessories or materials provided in the original package 
  2. The customer must leave a note inside the return package with the following details:

*Yakkyofy return ticket number

*Return product name and quantity

*A short description of the problem occurred with the product

To avoid high import duties or taxes on the return package, please avoid using an express courier like DHL, FedEx, UPS, TNT or similar ones. We suggest using Post EMS or registered post mail. If any import duties, taxes or related charges are incurred during the return process, the customer will be liable for them. Should the customer refuse to pay the costs incurred during the return process, Yakkyofy will not take any responsibility or action for the returned product or parcel.

Any return package that arrives without a prior application or without Yakkyofy’s return ticket number will be rejected.

If there is anything unclear or you have more questions, please feel free to contact our customer support team at info@yakkyofy.com