Yakkyofy’s General Dropshipping Return & Refund Policy

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If you are not entirely satisfied with your purchase, we’re here to help.

The General Dropshipping Return and Refund Policy is applied to all the products sourced and dropshipped by Yakkyofy except for electronic related products.

In order to be eligible for a refund or a reshipment, your request, complete will all the information required, must be sent through the Contacts section inside your Yakkyofy account, within 7 days from the delivery date indicated by the forwarder or, in case of untraceable delivery, according to the indications provided in the “never arrived” section.

Please refer to this link to submit the above request. If the above conditions are not met, the request will not be accepted by the system. For more information on how to submit a refund or reshipment request, please see the instructions available at this link. Please note that all refunds will be credited to your eWallet and can only be used for future orders.

By applying for a refund or a reshipment, you accept the Dropshipping Return and Reship policy in all its parts.

Different issues can occur during the dropshipping process and please find following how to proceed in each situation:

DOA (dead on arrival) Damaged or defective product on arrival

If the product arrives broken or is not working, please contact our customer service through the Contacts section, inside your Yakkyofy account, within 7 days from the delivery date indicated by the forwarder. Please provide ALL the information indicated in the dedicated form. Should the request not include ALL the necessary information within the indicated timeframe, the request will not be accepted by the system. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the request and provide a response within 30 days from receiving all the data required. If the request is approved, Yakkyofy will either re-ship a new product at its expense, refund it or at Yakkyofy’s discretion; offer to stock a new piece of the product in the customer’s virtual warehouse. The refund will cover only the price of the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned, customer care will notify the customer and give all the necessary information on how to proceed. All of the product’s accessories (such as cables, chargers, manuals, packaging, gifts, spare parts etc.) must be included in the return package. If any accessories are missing, the cost of the missing part may be charged to the customer. Once the product arrives at our warehouse, we will review the refund request and reply to the customer within 30 days of the arrival of the return package. If the request is approved, a reshipment or a refund will be offered, according to the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

Incorrect product on arrival

If the wrong product is delivered (it differs from the one that was ordered, i.e. wrong color, wrong size, wrong model etc.) please contact our customer service through the Contacts section, inside your Yakkyofy account, within 7 days from the delivery date indicated by the forwarder and provide the information indicated in the dedicated form. A team of professionals will review the request and provide a response within 30 days from receiving all the information required. If the request is approved, Yakkyofy will either re-ship a new product at its expense, refund it or at Yakkyofy’s discretion; offer to stock a new piece of the product in the customer’s virtual warehouse. The refund will cover only the price of the product itself and the shipping costs. No other refund will be offered under any circumstance.

Slight differences in the product, the product logo or the packaging received compared to previous shipments or to the photos displayed on our App or website may occur due to different batches of production. However, if the physical appearance of the product is similar and the functions of the product are correct, it will not fall in the category of “incorrect product” and will therefore not be eligible for free reshipping or a refund.

Unsatisfactory product

Yakkyofy’s Dropshipping Return and Refund Policy can only be applied to errors or malfunctions related to the product’s features or specifications. No refund or reship request will be accepted if the customer does not like the product received.

Never arrived

Shipping can be affected by many factors. Compared to carriers such as DHL, FedEx or UPS, the shipping methods used for dropshipping, such as Special line, ePacket or Registered Post Mail are cost-down options and therefore there is a certain percentage of unsuccessful deliveries for uncertain reasons. Yakkyofy cannot get involved in the operations or transit arrangement of the Post or local carriers.

In case of undelivered products, Please note that what is indicated on the courier’s website is considered authentic so if the package is tracked as “delivered”, it will not be eligible for a refund or reship.

In case of undelivered products or In case of delays caused by natural disasters, war or any event not dependent on Yakkyofy’s service, no refund or reship will be provided.

Yakkyofy, in an attempt to go beyond the standard service, provides a free reship or refund for “never arrived” cases only at the following conditions:

Parcels shipped with Special line: if the tracking number doesn’t show any new update in more than 30 days and the forwarder cannot provide any info about the delivery.
Parcels shipped with ePacket: if the parcel is not delivered after 90 days from the shipment date and the forwarder cannot provide any info about the delivery.

In these cases, you must submit the request through the Contacts section, inside your Yakkyofy account, within 7 days from the occurrence of the above indicated conditions. A team of professionals will review the application and will provide a response within 30 days from receiving the request. If the request is approved, Yakkyofy will either re-ship a new product at its expense or refund it. The refund will cover only the price of the product itself and the shipping costs. No other refund will be offered under any circumstance.

Due to International shipping limits and complex customs or shipping issues in certain shipping countries, Yakkyofy will not accept any delivery dispute for any of the following cases:

Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, shipping country code and contact phone number;
If the parcel arrives at the nearest agent office due to unsuccessful delivery, but the customer fails to pick up the parcel thus resulting in the parcel being returned back to the shipper or carrier’s local warehouse.
Parcels shipped with registered post mail
Parcels shipped to the following countries: Mexico, Brazil
Return, reship and refund requests sent to Yakkyofy 60 days after the day Yakkyofy shipped out the product.

Free reshipping or refunds for “never arrived” items can be only applied once per order. This means that if the customer claims that a product never arrived, Yakkyofy will reship the item a second time. If this second item is also declared as “never arrived”, it won’t be reshipped a third time.

Refund amount limit

Since Dropshipping is meant to be used to ship out 1 piece of a small and inexpensive product, should the customer decide to ship out an expensive product or numerous products in one order:

The maximum amount refundable is up to $60 per order depending on the forwarder and the country of destination.
In case of reship or refund, the commission paid to the forwarder to fulfill the VAT obligation will not be refunded.
Should the package be subject to duty at customs in the country of destination and the forwarder requests the payment of the tax, this will be paid by the customer and no refund will be issued.
Should the order with more items lead to an increase in the volumetric weight of the package, Yakkyofy reserves the right to charge, with notice to the customer, the difference in the shipping costs and no refund will be issued.

Limitation of Liability

Yakkyofy reserves the right to update, change or replace any part of this Dropshipping Return and Refund Policy by posting updates and/or changes on our website. Customers are responsible for checking this page periodically for changes. Customers’ continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Electronic Products Dropshipping Return & Refund Policy Exceptions

The Yakkyofy’s Electronic Products Dropshipping Return and Refund Policy Exceptions can be applied to all the electronic products sourced and shipped by Yakkyofy.

Yakkyofy reserves the right to define electronic related products. For any information, please contact our customer service before selling the product.

Yakkyofy provides a 3 month warranty for electronic products. The time starts from the delivery date indicated by the forwarder or 120 days after the shipment in case of untraceable delivery.

DOA (dead on arrival)

If the product arrives broken or is not working, please contact our customer service through the Contacts section, inside your Yakkyofy account, within 7 days from the delivery date indicated by the forwarder and provide the information indicated in the dedicated form. Should the request not include ALL the necessary information within the indicated timeframe, the request will not be accepted by the system. A team of professionals will review the request and provide a response within 30 days from receiving all the data required. If the request is approved, Yakkyofy will either re-ship a new product at its expense, refund it or at Yakkyofy’s discretion; offer to stock a new piece of the product in the customer’s virtual warehouse. The refund will cover only the price of the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned, customer care will notify the customer and give all the necessary information on how to proceed. All of the product’s accessories (such as cables, chargers, manuals, packaging, gifts, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives at our warehouse, we will review the request and reply to the customer within 30 days of the arrival of the return package. If the request is approved, a reshipment, a refund or a new piece of the damaged product will be stocked in the customer’s virtual warehouse, according to the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

Incorrect product on arrival

If the wrong product is delivered (it differs from the one that was ordered, i.e. wrong color, wrong size, wrong model etc.) please contact our customer service through the Contacts section, inside your Yakkyofy account, within 7 days from the delivery date indicated by the forwarder and and provide the information indicated in the dedicated form. A team of professionals will review the request and provide a response within 30 days from receiving all the information required. If the request is approved, Yakkyofy will either re-ship a new product at its expense, refund it or at Yakkyofy’s discretion; offer to stock a new piece of the product in the customer’s virtual warehouse. The refund will cover only the price of the product itself and the shipping costs. No other refund will be offered under any circumstance.

If deemed necessary to have the product returned, customer care will notify the customer and give all the necessary information on how to proceed. All of the product’s accessories (such as cables, chargers, batteries, manuals, packaging, gifts, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives at our warehouse, we will review the request and reply to the customer within 30 days of the arrival of the return package. If the request is approved, a reshipment, refund or a new piece of the damaged product will be stocked in the customer’s virtual warehouse depending on the customer’s preference. In case of reshipment, the shipping fees will be covered by Yakkyofy and the method of shipment will be the one chosen in the original order.

Defective product within the warranty period (RMA)

All the electronic products sourced and shipped by Yakkyofy have a 3-month warranty for the defects in materials or manufacturing. Any damage caused by, but not limited to, artificial damage, accident, improper use, improper assembly, improper repair, improper maintenance, are not covered by the warranty.

Within the validity period of the warranty, if the product is found to be faulty, please contact our customer service through the Contacts section, inside your Yakkyofy account, within the indicated timeframe.

The defective product must be returned to our warehouse by following our shipping instructions to return the product at the end of this policy, and the return shipping fees will be at the customer’s expense. If any import duties, taxes or related charges incur during the return process, the customer will be responsible for these. If the customer refuses to pay the costs incurred during the return process, Yakkyofy will not take any responsibility or action for the return of the product or parcel.

We will review the request and will provide a response within 30 days from receipt of the item in our warehouse.

Once we have received the defective product and have identified that fault, Yakkyofy will either provide a free repair or replacement of the product, or issue a refund. The offer will depend on the product and its supply chain conditions. The return shipping fee after the repair or the replacement will be at Yakkyofy’s expense. Customers will be liable for any import duties or taxes on the new parcel. No other refund will be offered under any circumstance.

Slight differences in the product, the product logo or the packaging received compared to previous shipments or from the photos displayed on our App or website may occur due to different batches of production. However, if the physical appearance of the product is similar and the functions of the product are correct, it will not fall in the category of “incorrect product” and will therefore not be eligible for free reshipping or refund.

Refund/Reship Requests Instructions

Please send your request through the Contacts section, inside your Yakkyofy account, with all the data required as below listed:

DOA or Damaged or defective product on arrival:

*Yakkyofy order number

*SKU

*Delivery Date

*Problem description

*Screenshot of customer’s complaint mail or dispute received

*Clear video or photo that shows the problem

*Picture of the shipping label with visible tracking number

Incorrect product on arrival:

*Yakkyofy order number

*SKU

*Delivery Date

*Problem description

* Screenshot of customer’s complaint mail or dispute received

*Clear video or photo that shows the problem

*Picture of the shipping label with visible tracking number

Never arrived:

* Yakkyofy order number

* Tracking number

* Shipping method

* Last update of tracking

* Screenshot of customer’s complaint mail or dispute received

Refund or reship requests will be processed only if all the information requested is provided by the customer:

within 7 days from the delivery of the package
from the 30 days with no tracking update from the forwarder
within 60 days from the shipment date by Yakkyofy.
within the Electrical Warranty Period from Delivery Date

The time for the response will start from the moment the last data requested is received by Yakkyofy.

Shipping Instructions to Return Product

Should Yakkyofy deem necessary to have a product returned, customers must provide all the data required through the Contacts section, inside your Yakkyofy account to info@yakkyofy.com. Once received a ticket an ID number will be issued.

All of the return shipments must follow the instructions below:

The return parcel must include all the accessories or materials provided in the original package
The customer must leave a note inside the return package with the following details:

*Yakkyofy return ticket number

*Return product name and quantity

*A short description of the problem occurred with the product

To avoid high import duties or taxes on the return package, please avoid using an express courier like DHL, FedEx, UPS, TNT or similar ones. We suggest using Post EMS or registered post mail. If any import duties, taxes or related charges are incurred during the return process, the customer will be liable for them. Should the customer refuse to pay the costs incurred during the return process, Yakkyofy will not take any responsibility or action for the returned product or parcel.

Any return package that arrives without prior approval from Yakkyofy or without Yakkyofy’s return ticket ID number will be rejected.

Yakkyofy’s General Dropshipping Return & Refund Policy

Electronic Products Dropshipping Return & Refund Policy Exceptions

Refund/Reship Requests Instructions

Shipping Instructions to Return Product

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